Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking. Guests accept and are held fully responsible for their visitors or children which may result in injury or harm when staying or visiting the property and it’s surrounds. Any breach of these terms and conditions may result in immediate eviction with no refund or cancellation of your booking.
CHECK-IN + CHECK-OUT
Standard check in time is 3pm on the day of arrival and the property is to be vacated by 11am on the day of departure. An additional fee will be charged if you do not check out by 11am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking. This can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure an early check-in or late check-out is to book an extra night.
SECURITY BOND
Your credit card details will be held on the system as security bond. Your credit card will be automatically debited in the event of: damage to the property, equipment, breakages or if extra cleaning is required. Please note: we will only process monies on your credit card if there is reported damage to the Property, or if the ‘Terms and Conditions’ are not adhered to. If you do not hold a credit card and cannot provide one as a bond, we will require a $1000 cash bond to be paid. This payment will be refunded within 14 days of departure, once we receive your departure inspection report and no charges are required. The River Cottage is designed to a very high standard, properties are finished and furnished with costly materials and products. You become responsible for any and all damage and loss to the property and its contents from the date and time you check-in to the date and time you check-out. Any damaged items in the property will be charged the full advertised replacement cost and product brand. The Property is a residential premise and is strictly for Residential use. The number of occupants allowed is as per approved on your booking email and as advertised. The use of the property for functions, parties or other like mass gatherings are STRICTLY PROHIBITED unless written consent has been emailed by management. Use of the property for such events or other than as a residential premise will result in the termination of the reservation for the property, removal of the Guest (s) and other occupants from the property and other costs or expenses (including an unauthorised function/extra cleaning fee of $500).
FUNCTIONS + LARGE GROUP GATHERINGS
We do accept functions, parties and large group gatherings, however these are all STRICTLY prohibited without written consent from Management prior to your arrival.
LOCATION HIRE
Location hire for photoshoots and video shoots must be pre approved in writing by management. No images including the property are to be used for marketing purposes unless pre-approved in writing by our marketing team.
NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management in writing. The use of extra beds other than the number booked will attract an additional tariff.
CHILDREN
We welcome children of all ages to our property. Children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding. A complimentary porta-cot can be supplied for children under the age of 2 years. Guests are required to supply linen for this cot and must be set up by guests. Steps and verandahs need to be taken into consideration before booking. Please note there are no baby gates or stair barriers and supervision is the responsibility of parents & guardians. Please contact management if you need further information. No refund will be given if the accommodation is deemed unsuitable after check in. Supervision of children around fireplaces, stairs, roads, driveways and all areas of the property and surrounds are the sole responsibility of parents/guardians and The River Cottage accepts no responsibility.
FIREPLACES
Fireplaces are to be operated by adults over the age of 18 only and are operated at your own risk. You will be held liable for any damage you cause including smoke or ember damage from incorrect use. Please ensure the fire is put out entirely whenever you leave the premises even for short periods. Supervision of children around all fireplaces is required and is the responsibility of parents/guardians. All fireplaces and their external casings can get very hot and may cause serious burns if touched. It is strongly recommended that the fireplaces not be operated when children are staying onsite.
OUTDOOR FIRE PIT
The use of the outdoor fire pit is strictly prohibited from 1st October to 31st March due to the high risk of fire. If a fire is lit during this period and results in any damage, the renter will be responsible for all costs associated with fire control. Legal action may also be taken.
NOISE
Disturbance to other guests and neighbours including excessive noise, music and unruly behaviour is prohibited and may result in eviction without refund. If a noise complaint is received; a first warning will be given. If a second complaint is received this will result in immediate eviction with no refund.
PET POLICY
Unfortunately we are unable to accept pets. No pets are permitted on the property at any time.
GATED GARDEN AREA
To protect the garden, please ensure the gate is kept closed at all times to prevent livestock from entering. If the gate is left open and livestock cause any damage to the garden, guests will be held responsible for covering the cost of repairs.
STRICTLY NO SMOKING
Smoking is strictly prohibited inside the property of The River Cottage. If there is any evidence of smoking inside the property you will be charged an additional $1000 for a specialised clean to eliminate odours and remove chemical residue before future guests may use the space.
CLEANING AND DAMAGES
On departure, your accommodation is to be left in a clean and tidy state. The River Cottage must be left in the condition it was in upon guests arrival. Extra cleaning charges will apply if this condition is breached and will be deducted from your deposit or credit card. Excess cleaning fees up to will apply (e.g. rubbish not being removed, dishes not washed and put away, barbecues not cleaned). Please report any existing damage to the unit upon your arrival. Please immediately report any damage which occurs during your stay. Extra cleaning and linen change can be arranged during your stay for an additional charge, at a cost to you. Please contact management for further details. Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full of the guest’s credit card or deducted from the guest’s refundable deposit.
LOCKING UP
It is the responsibility of the guests booked in the property at that time to lock the house whenever they leave the property. Any theft that happens due to neglecting to lock the property will result in charges.
LOST OR DAMAGED KEYS
Keys are the responsibility of the guest and an additional $25 will be charged to your card for lost or damaged keys. If guests lose keys or lock keys inside the property and require access, a security call out fee will apply. If replacement keys need to be cut, key barrels need to be replaced, or if re-keying is required costs will be calculated accordingly and charged to the guest.
INDEMNITY
Guests and their visitors’ actions, conduct and safety are the responsibility of the Guests. The River Cottage does not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all Guests understand and agree to indemnify the agent and owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.
PAYMENT POLICY
Full payment is required at time of booking to secure your dates. If payment is not received by the due date, The River Cottage reserves the right to cancel the booking. Rates quoted are in Australian dollars and are subject to change at any time. The River Cottage is not liable for and is not required to honour any pricing displayed that is quoted in error. A cancellation under these circumstances does not incur any cancellation fee. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. Minimum length of stay restrictions apply to certain rates during special event periods. Preferred method of payment is Visa, MasterCard or Amex. Your booking request will be confirmed once your payment has been received and a receipt emailed to you following your booking confirmation.
CANCELLATION POLICY
Cancellations with more than 90 days notice prior to your arrival is fully refundable. Cancellations between 30 – 90 days notice prior to your arrival date 50% cancellation fee of the booking total will be incurred. For cancellations within 30 days of your arrival date, a 100% cancellation fee of the booking total will be incurred. No cancellations are accepted within 30 days of your arrival date. You will be charged the total of the reserved stay under all circumstances. Written notification must be provided for all cancellations. In the event The River Cottage must to cancel your accommodation for circumstances beyond our control, a full refund will be made. However we will not be held liable for any further costs incurred. We strongly recommend travel insurance (even for domestic travel) to cover cancellations, travel delays and all other unforeseen incidents and accidents.
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